Terms of Service

1. Acceptance of Terms

By accessing or using Occoquan Digital Marketing's website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services. These Terms constitute a legally binding agreement between you and Occoquan Digital Marketing.

2. Services

Occoquan Digital Marketing provides website design, development, AI automation, and monthly growth services as described on our website and in individual service agreements. Services include but are not limited to:

• Website design and development
• Google Business Profile management and optimization
• Local SEO and citation management
• Monthly performance reporting and dashboards
• AI-powered automation and workflow tools

Specific deliverables, timelines, and pricing are outlined in each client's service plan or service agreement. In the event of a conflict between these Terms and a signed service agreement, the service agreement controls.

3. Payment and Billing

Services are billed monthly in advance unless otherwise agreed in writing. By providing a payment method, you authorize Occoquan Digital Marketing to charge your payment method for all fees associated with your selected plan.

All fees are non-refundable except as expressly stated in these Terms or in a signed service agreement. We reserve the right to change our pricing with 30 days' written notice. Continued use of services after a price change takes effect constitutes acceptance of the new pricing.

If a payment fails, we will notify you and attempt to process the charge again. Accounts more than 10 days past due may be suspended until payment is received.

4. Cancellation

You may cancel your subscription at any time by contacting us at hello@occoquandigital.com. Upon cancellation:

• You will retain access to services through the end of your current billing period
• We will provide all website files, content, code, images, and associated assets within 5 business days
• You will retain full ownership of your domain, hosting accounts, and any credentials you own
• No cancellation fees apply

Occoquan Digital Marketing reserves the right to terminate or suspend services for non-payment, violation of these Terms, or for any conduct we determine is harmful to our business, other clients, or third parties. In such cases, we will provide written notice where practicable.

5. Intellectual Property

Upon full payment for services rendered, you own all final deliverables, including your website design, written content created on your behalf, and design assets created specifically for your project.

Occoquan Digital Marketing retains the right to display your project in our portfolio and marketing materials unless you request otherwise in writing prior to project completion. We will honor reasonable requests to limit portfolio use.

Third-party tools, platforms, plugins, and frameworks incorporated into your project remain subject to their respective licenses and terms of service. Occoquan Digital Marketing is not responsible for changes to third-party services that affect your website.

Occoquan Digital Marketing retains ownership of all proprietary workflows, templates, processes, and methodologies used in delivering services. These are not transferred as part of your deliverables.

6. Client Responsibilities

To enable us to deliver services effectively, you agree to:

• Provide accurate, complete, and up-to-date information when requested
• Respond to requests, feedback, and approvals in a timely manner
• Maintain the confidentiality of any account credentials we provide or you create
• Ensure all content you provide or approve for publication complies with applicable laws
• Promptly notify us of any unauthorized access to your accounts or credentials

You are solely responsible for the accuracy, legality, and appropriateness of all content published on your website. Occoquan Digital Marketing is not responsible for content you independently publish or instruct us to publish on your behalf that violates applicable law.

7. Limitation of Liability

Occoquan Digital Marketing provides services on an "as is" and "as available" basis. While we strive for excellence in every project, we make no guarantees regarding specific business outcomes, revenue increases, lead generation, or search engine rankings. Digital marketing results depend on many factors outside our control.

To the fullest extent permitted by applicable law, Occoquan Digital Marketing's total liability for any claim arising from or related to our services is limited to the fees you paid us in the 12 months immediately preceding the claim.

Occoquan Digital Marketing shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of data, or business interruption, even if advised of the possibility of such damages.

8. Indemnification

You agree to indemnify, defend, and hold harmless Occoquan Digital Marketing, its owners, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of our services in violation of these Terms; (b) content you provide or approve for publication; or (c) your violation of any applicable law or third-party rights.

9. Confidentiality

In the course of providing services, each party may receive confidential information about the other. Both parties agree to keep such information confidential and not to disclose it to third parties without prior written consent, except as required by law or to deliver the contracted services.

This confidentiality obligation does not apply to information that is publicly available, independently developed, or lawfully received from a third party without restriction.

10. Changes to Terms

We may update these Terms of Service from time to time to reflect changes in our practices, services, or applicable law. We will notify active clients of material changes via email at least 14 days before the changes take effect.

Continued use of our services after updated Terms take effect constitutes your acceptance of the revised Terms. If you do not agree to the changes, you may cancel your services before the effective date of the changes.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions.

Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the state and federal courts located in Prince William County, Virginia. You consent to personal jurisdiction in such courts.

12. Miscellaneous

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any provision does not constitute a waiver of our right to enforce it in the future.

These Terms, together with any signed service agreement, constitute the entire agreement between you and Occoquan Digital Marketing with respect to the subject matter herein and supersede all prior communications, representations, or agreements.

13. Contact

Questions about these Terms of Service? We're happy to help.

Occoquan Digital Marketing
Prince William County, Virginia
Email: hello@occoquandigital.com
Phone: (571) 275-7448
Website: occoquandigital.com