Terms of Service

1. Agreement to Terms

By accessing this website, purchasing a service plan, or using any service provided by Occoquan Digital Marketing ("Company," "we," "us," or "our"), you ("Client," "you," or "your") agree to be legally bound by these Terms of Service ("Terms"). These Terms govern all services provided by Occoquan Digital Marketing and constitute the entire agreement between the parties with respect to the subject matter herein.

If you do not agree to these Terms, do not use our website or services. By completing a purchase or signup, you represent that you have read, understood, and agreed to these Terms.

2. No Long-Term Contract — Month-to-Month Services

Occoquan Digital Marketing operates on a month-to-month basis. There are no long-term contracts, no lock-in periods, and no early termination fees. You are never obligated to remain a client beyond your current billing period.

These Terms of Service serve as the governing agreement between you and Occoquan Digital Marketing. They are not a long-term commitment — they are the rules of the road that protect both parties while services are active. Agreeing to these Terms does not obligate you to continue services beyond any given month.

Your continued use of our services on a month-to-month basis constitutes ongoing acceptance of these Terms as they may be updated from time to time.

3. Services

Occoquan Digital Marketing provides website design, development, Google Business Profile management, local SEO, citation management, monthly performance reporting, AI-powered automation, and related digital growth services for small businesses in Northern Virginia.

The specific deliverables, content volume, integration allowances, turnaround times, and support levels applicable to your account are determined by the plan you select at signup. Plan details are described on our Pricing page and may be updated with notice as described in Section 11.

In the event of a conflict between these Terms and any separate written service agreement signed by both parties, the separate written service agreement controls.

4. Billing and Payment

Services are billed monthly in advance on the date of your initial signup ("Billing Date"). By providing a payment method, you authorize Occoquan Digital Marketing to charge your payment method for all applicable monthly fees on each Billing Date until cancellation.

All fees are due in advance. If a payment fails, we will notify you via email and attempt to process payment again within 3 business days. Accounts more than 7 days past due may be suspended until payment is received. Accounts more than 30 days past due may be terminated at our discretion.

All fees are non-refundable except as expressly stated in these Terms. If you cancel mid-month, you retain access to services through the end of your current paid billing period. No partial-month refunds are issued.

5. Cancellation

You may cancel your services at any time by submitting a written cancellation request to hello@occoquandigital.com. Cancellation takes effect at the end of your current billing period — you retain full access to all services through that date.

Upon cancellation and confirmation of no outstanding balance:

• We will deliver all website files, design assets, written content, images, and associated deliverables within 5 business days
• You retain full ownership of your domain name and any hosting accounts in your name
• You retain all Google Business Profile access and credentials
• No cancellation fees, transfer fees, or exit penalties of any kind apply

We reserve the right to terminate services immediately and without refund in the event of: (a) material breach of these Terms; (b) abusive conduct toward our team; (c) use of our services for unlawful purposes; or (d) non-payment beyond 30 days. In such cases, we will still provide your deliverable files within 5 business days of termination.

6. Client Ownership of Deliverables

Upon receipt of full payment for services rendered through the date of cancellation or completion, you own all final deliverables created specifically for your project, including:

• Your custom website design and source files
• Written content created on your behalf
• Logo and brand assets designed for your business
• Any automation configurations built into your systems

"Final deliverables" means work product created specifically and uniquely for you. It does not include Occoquan Digital Marketing's proprietary methodologies, frameworks, templates, workflows, internal tools, or any third-party software, plugins, or platforms incorporated into your project, which remain subject to their respective licenses.

Occoquan Digital Marketing retains the right to display your completed project in our portfolio and marketing materials. If you wish to opt out of portfolio display, notify us in writing before project completion and we will honor the request.

7. Client Responsibilities

To enable effective delivery of services, you agree to:

• Provide accurate, complete, and current business information when requested
• Respond to requests for approvals, content, or information within a reasonable timeframe — delays on your end may affect delivery timelines and do not entitle you to a refund or service credit
• Maintain the confidentiality of any login credentials or dashboard access we provide
• Ensure that all content you provide or direct us to publish complies with applicable law
• Notify us promptly of any unauthorized access to your accounts

You are solely responsible for the accuracy, legality, and appropriateness of content you provide or approve for publication. Occoquan Digital Marketing is not liable for content published at your direction that violates applicable law or third-party rights.

8. Intellectual Property — Company Property

All content on the Occoquan Digital Marketing website — including text, graphics, logos, design elements, methodologies, and proprietary systems — is owned by Occoquan Digital Marketing and protected by applicable intellectual property law. Nothing in these Terms grants you any right to use our name, logo, trademarks, or proprietary materials without prior written consent.

9. Limitation of Liability

Occoquan Digital Marketing provides services on an "as is" and "as available" basis. We do not guarantee specific business outcomes, revenue increases, lead generation volume, search engine rankings, or Google Business Profile performance. Digital marketing results depend on many factors outside our control including market conditions, competition, algorithm changes, and the nature of your business.

To the fullest extent permitted by applicable law:

• Our total liability to you for any claim arising from or related to these Terms or our services is limited to the total fees you paid us in the 12 calendar months immediately preceding the claim
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, lost data, or business interruption, even if we have been advised of the possibility of such damages
• We are not liable for outages, failures, or changes made by third-party platforms including Google, Meta, or any integration provider

10. Indemnification

You agree to indemnify, defend, and hold harmless Occoquan Digital Marketing, its owners, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) your breach of these Terms; (b) content you provide or direct us to publish; (c) your violation of any applicable law; or (d) your violation of any third-party rights.

11. Changes to Pricing and Terms

We reserve the right to update these Terms or our pricing at any time. For material changes to these Terms or any price increases, we will provide at least 14 days' written notice via email to your address on file before the changes take effect.

If you do not agree to updated Terms or new pricing, you may cancel your services before the effective date with no penalty. Continued use of services after the effective date of any changes constitutes acceptance of the updated Terms and pricing.

12. Confidentiality

Each party may receive confidential information about the other in the course of the relationship. Both parties agree to keep such information confidential and not disclose it to third parties without prior written consent, except as required by law or as necessary to deliver contracted services. This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party.

13. Dispute Resolution

In the event of a dispute arising from or related to these Terms or our services, both parties agree to first attempt resolution through good-faith negotiation. If a dispute cannot be resolved informally within 30 days, it shall be submitted to binding arbitration in Prince William County, Virginia, under the rules of the American Arbitration Association. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.

You waive any right to participate in a class action lawsuit or class-wide arbitration against Occoquan Digital Marketing.

14. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia without regard to its conflict of law provisions. Subject to the arbitration clause above, any legal action arising from these Terms shall be brought exclusively in the state or federal courts located in Prince William County, Virginia, and you consent to personal jurisdiction in such courts.

15. Severability and Waiver

If any provision of these Terms is found to be unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.

16. Entire Agreement

These Terms, together with our Privacy Policy and any plan-specific service details provided at signup, constitute the entire agreement between you and Occoquan Digital Marketing with respect to our services and supersede all prior communications, representations, or understandings between the parties.

17. Contact

Questions, cancellation requests, or legal notices should be directed to:

Occoquan Digital Marketing
11166 Fairfax Blvd Suite 500 #1043
Fairfax, Virginia 22030

Email: hello@occoquandigital.com
Phone: (571) 275-7448